Refund policy
# Refund Policy
Effective Date: 20 May 2026
At Mélia Essentials, we want every customer to shop with confidence. If your purchase is not quite right, we're here to help.
This Refund Policy explains how you can return an item, receive a refund, or request an exchange in accordance with the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
## 1. 14-Day Cancellation Period
If you change your mind about your purchase, you have the right to cancel your order within 14 calendar days of receiving your goods.
After notifying us of your cancellation, you have a further 14 days to return the item.
To be eligible for a change of mind return:
- The item must be unused and in its original condition.
- Original packaging, tags and accessories must be included where reasonably possible.
- Proof of purchase (order number or receipt) is required.
You may inspect the goods as you would in a physical shop. However, if the item has been handled more than necessary and its value has been reduced, we may make an appropriate deduction from your refund.
### 1a. Alternatives for Change of Mind Returns
Where a return is based solely on a change of mind, sizing preference or similar (and does not involve a faulty, damaged or incorrect item), Mélia Essentials may, at its discretion and with your agreement, offer an exchange or store credit instead of a refund.
This does not affect your statutory rights under UK consumer law.
## 2. How to Start a Return
To request a return, contact us at:
Email: info@meliaessentials.com
Please include:
- Your order number
- The reason for the return
Our customer support team will provide:
- Return instructions
- The correct return address
Please do not return items without contacting us first.
## 3. Return Shipping Costs
Faulty, damaged, defective or incorrect items
We will provide a prepaid return label or reimburse reasonable return postage where applicable.
Change of mind returns
Unless the item is faulty or incorrectly supplied, customers are responsible for the cost of returning the item.
## 4. Refunds
Once your returned item has been received and inspected:
- We will notify you whether your refund has been approved.
- Approved refunds will be issued to your original payment method within 14 days of receiving the returned goods (or proof that they have been sent back, whichever is earlier).
Depending on your payment provider, it may take several additional business days for the funds to appear in your account.
## 5. Exchanges
If you would like to exchange an item:
Please contact our support team first.
Subject to stock availability, we may offer:
- An exchange
- A refund
- Store credit
## 6. Faulty, Damaged or Incorrect Items
If your item arrives faulty, damaged or incorrect, please contact us as soon as reasonably possible.
Please provide:
- Your order number
- Photos of the issue
- A brief description
Under the Consumer Rights Act 2015, you are entitled to remedies where goods are faulty, not as described or not fit for purpose.
Where applicable, you may be entitled to:
- A repair
- A replacement
- A full or partial refund
Your statutory rights are not affected by this Refund Policy.
## 7. Contact Information
Customer Support Hours
Monday – Friday: 9:00 AM – 4:00 PM (GMT/BST)
Email: info@meliaessentials.com
We aim to respond within one business day.
## 8. Company Information
This online store is operated by:
Cedric Salicevic BV
Registration Number: 0791.645.308
Business Address:
Moortelstraat 16
9140 Tielrode
Belgium
For information about delivery times and shipping methods, please refer to our Shipping Policy.