Terms of service

Terms & Conditions — Tiny Feet Store

OVERVIEW

Welcome to Tiny Feet! The terms "we", "us" and "our" refer to Tiny Feet. Tiny Feet operates this store and website, including all related information, content, features, tools, products and services, in order to provide you as a customer with a personalised shopping experience (the "Services"). Tiny Feet uses Shopify to enable us to provide these Services to you.

The terms and conditions below, together with any policy documents referenced herein (these "Terms and Conditions" or "Terms"), describe your rights and responsibilities when using the Services.

Please read these Terms and Conditions carefully, as they contain important information about your legal rights and address topics such as limitations of liability.

By accessing, interacting with or using our Services, you agree to these Terms and Conditions and our Privacy Policy [LINK]. If you do not agree to these Terms and Conditions or the Privacy Policy, you may not use or access our Services.

ARTICLE 1 — ACCESS AND ACCOUNT

By agreeing to these Terms and Conditions, you confirm that you have reached at least the age of majority in the country in which you reside (18 years old in the United Kingdom), and that you give us permission to allow minors who are dependent on you to use the Services on devices you own, purchase or control.

To use the Services, including browsing our online store or purchasing products or services we offer, you may be asked to provide certain information, such as your email address, billing and delivery address, and payment details. You represent and warrant that all information you provide in our store is accurate, current and complete, and that you have all necessary rights to provide this information.

You are responsible for the security of your account details and for all activity on your account. You may not transfer, sell, assign or license your account to another person.

ARTICLE 2 — OUR PRODUCTS

We have made every effort to accurately display our products and services in our online store. However, please note that colours or the appearance of products may vary depending on the device you use to visit the store and its settings and configuration.

We do not guarantee that the appearance or quality of any products or services you purchase will meet your expectations or be identical to what is depicted or described in our online store.

All product descriptions may be changed at any time without prior notice, at our sole discretion. We reserve the right to discontinue any product at any time and may limit the quantities of any products we offer per person, geographic region or jurisdiction.

ARTICLE 3 — ORDERS

When you place an order, you are making an offer to purchase. Tiny Feet reserves the right to accept or refuse your order at its sole discretion and for any reason. Your order is only accepted once Tiny Feet has confirmed acceptance. We must receive and process your payment before your order is accepted. Please check your order carefully before submitting it, as Tiny Feet may not be able to process cancellation requests once an order has been accepted. If we do not accept, amend or cancel an order, we will attempt to notify you via the email address, billing address and/or phone number you provided when placing the order.

As a consumer resident in the United Kingdom, you have the statutory right to cancel your order within 14 days of receiving your products, without giving a reason, under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. Your purchases may only be returned or exchanged in accordance with this statutory right and our Return Policy [LINK].

You represent and warrant that your purchases are intended for your own personal or household use and not for commercial resale or export.

ARTICLE 4 — PRICING AND PAYMENT

Prices, discounts and promotions may change without prior notice. The price charged for a product or service is the price in effect at the time the order is placed and shown in your order confirmation email. Unless expressly stated otherwise, prices shown are in pounds sterling (£), inclusive of applicable VAT, and exclusive of shipping and handling fees and any customs or import duties (where applicable).

Prices in our online store may differ from prices in physical stores or in online or other stores operated by third parties, including any prices on our other country-specific online stores. We may from time to time offer promotions on the Services that may affect pricing and that are subject to conditions separate from these Terms. In the event of a conflict between the terms of a promotion and these Terms, the terms of the promotion will prevail.

You agree to provide current, complete and accurate purchase, payment and account information for all purchases made in our store. You agree to promptly update your account and other information, including your email address and payment details, so that we can complete transactions and contact you if necessary.

You represent and warrant that (i) the payment details you provide are truthful, correct and complete; (ii) you are authorised to use the payment method used for the purchase (including credit card or other supported payment method); (iii) charges incurred by you will be honoured by your payment provider; and (iv) you will pay the charges you incur at the stated prices, including shipping and handling fees and all applicable taxes, where applicable.

ARTICLE 5 — SHIPPING AND DELIVERY

We are not liable for delays in shipping and delivery. All delivery times are estimates only and are not guaranteed. We are not responsible for delays caused by carriers, customs processing, or circumstances beyond our control. Once we hand over the products to the carrier, ownership and risk of loss pass to you, except where mandatory UK consumer law provides otherwise (in which case risk of loss remains with us until the products are in your physical possession, or that of a third party designated by you).

ARTICLE 6 — INTELLECTUAL PROPERTY

Our Services, including but not limited to all trademarks, brands, text, displays, images, graphics, product controls, video and audio, and the design, selection and arrangement thereof, are owned by Tiny Feet, its affiliates or licensors and are protected by UK, European and international patent, copyright and other intellectual property law.

These Terms permit you to use the Services solely for personal, non-commercial use. You may not reproduce, distribute, modify, create derivative works from, publicly display, publicly perform, republish, download, store or transmit any material from the Services without our prior written consent. Except as expressly stated herein, these Terms do not grant you any licence or other right under any patent, trademark, copyright or other intellectual property of Tiny Feet, Shopify or any third party. Unauthorised use of the Services may constitute an infringement of UK, European and international intellectual property law. All rights not expressly granted herein are reserved by Tiny Feet.

The names, logos, product and service names, designs and slogans of Tiny Feet are trademarks of Tiny Feet or its subsidiaries or licensors. You may not use these trademarks without the prior written consent of Tiny Feet. The name, logo, product and service names, designs and slogans of Shopify are trademarks of Shopify. All other names, logos, product and service names, designs and slogans on the Services are trademarks of their respective owners.

ARTICLE 7 — OPTIONAL TOOLS

You may be given access to third-party tools provided as part of the Services, over which we have no control or input.

You acknowledge and agree that we provide access to such tools "as is" and "as available", without any warranty, representation or condition of any kind and without any endorsement. We are not liable for your use of optional third-party tools.

Any use of optional tools offered via the site is entirely at your own risk and discretion, and you should familiarise yourself with and agree to the terms under which tools are provided by the relevant third-party providers.

We may also offer new features via the Services in the future (including the launch of new tools and resources). Such new features will also be subject to these Terms and Conditions.

ARTICLE 8 — THIRD-PARTY LINKS

The Services may contain material and hyperlinks to websites provided or operated by third parties (including integrated third-party functionality). We are not responsible for examining or evaluating the content or accuracy of any third-party material or websites you choose to visit. If you leave the Services to visit such third-party material or sites, you do so at your own risk.

We are not liable for any damages in connection with your access to third-party websites, or your purchase or use of products, services, tools or content on third-party websites. Carefully review the policies and practices of any third party and ensure you understand them before entering into a transaction. Complaints, claims, concerns or questions about third-party products and services should be directed to that third party.

ARTICLE 9 — RELATIONSHIP WITH SHOPIFY

Tiny Feet uses Shopify to deliver the Services to you. However, all sales and purchases you make in our store are concluded directly with Tiny Feet. By using the Services, you acknowledge and accept that Shopify is not responsible for any aspect of a sale between you and Tiny Feet, including injury, damage or loss resulting from purchased products and services. You hereby expressly release Shopify and its affiliates from all claims, damages and liabilities arising out of or related to your purchases and transactions with Tiny Feet.

ARTICLE 10 — PRIVACY POLICY

All personal information we collect via the Services is subject to our Privacy Policy, which you can view here [LINK], and is processed in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. Certain personal information may also be subject to Shopify's Privacy Policy, which you can view here. By using the Services, you acknowledge that you have read this privacy policy.

As the Services are hosted by Shopify, Shopify collects and processes personal information about your access to and use of the Services in order to provide and improve them for you. Information you provide via the Services is sent to and shared with Shopify and third parties who may be located in countries other than where you reside, in order to provide services to you. Please refer to our Privacy Policy [LINK] for more information about how we, Shopify and our partners use your personal data.

ARTICLE 11 — FEEDBACK

If you submit, upload, post, email or otherwise send ideas, suggestions, feedback, reviews, proposals, entries or other content (collectively "Feedback"), you grant us a perpetual, worldwide, sublicensable, royalty-free licence to use, reproduce, modify, publish, distribute and display this Feedback in any medium and for any purpose, including commercial use. We may use our rights under this licence to, for example, operate, provide, evaluate, improve and promote the Services, and to fulfil our obligations and exercise our rights under the Terms and Conditions.

You also represent and warrant that: (i) you own or have all necessary rights to any Feedback; (ii) you have disclosed any compensation or incentives you have received in connection with your Feedback; and (iii) your Feedback complies with these Terms. We are not obliged to (1) keep your Feedback confidential; (2) pay any compensation for your Feedback; or (3) respond to your Feedback.

We may monitor, edit or remove Feedback that we, in our sole judgement, consider unlawful, offensive, threatening, defamatory, pornographic, obscene or otherwise objectionable, or that infringes the intellectual property rights of any third party or these Terms and Conditions, but we are not obliged to do so.

You agree that your Feedback does not infringe any right of any third party, including copyright, trademark, privacy, personality rights or other personal or proprietary rights. You further agree that your Feedback does not contain defamatory or otherwise unlawful, abusive or obscene material, nor computer viruses or other malware that could affect the operation of the Services or any related website in any way. You may not use a false email address, impersonate any other person or entity, or otherwise mislead us or third parties as to the origin of any Feedback. You are solely responsible for the Feedback you provide and its accuracy. We accept no responsibility or liability for Feedback posted by you or any third party.

ARTICLE 12 — ERRORS, INACCURACIES AND OMISSIONS

Occasionally there may be information on or in the Services that contains typographical errors, inaccuracies or omissions relating to product descriptions, pricing, promotions, offers, shipping charges, delivery times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Services is inaccurate at any time, without prior notice (including after you have placed your order).

ARTICLE 13 — PROHIBITED USES

You may only visit and use the Services for lawful purposes. You are not permitted to use the Services, directly or indirectly, (a) for any unlawful or malicious purpose; (b) to violate any international, UK, European, national or local laws, regulations or ordinances; (c) to infringe our intellectual property rights or those of third parties; (d) to harass, abuse, harm, defame or discriminate against our staff or other persons; (e) to submit false or misleading information; (f) to upload, knowingly receive, download, use or reuse any material that does not comply with these Terms; (g) to send or cause to be sent any advertising or promotional material, including "junk mail", "chain letters", "spam" or similar forms of solicitation; (h) to impersonate any other person or entity; or (i) to engage in any other conduct that restricts or inhibits anyone's use or enjoyment of the Services, or that, in our opinion, may harm Tiny Feet, Shopify or users of the Services, or expose them to liability.

In addition, you agree not to: (a) upload or transmit viruses or other malicious code that could affect the functionality or operation of the Services; (b) reproduce, duplicate, copy, extract, sell, resell or exploit any part of the Services; (c) collect or track personal information of others; (d) spam, phish, pharm or spoof the Services; (e) use robots, spiders, scraping, data mining and extraction tools, automated devices or processes, AI tools (such as agentic AI) or automated or manual means to access the Services; or (f) circumvent, disable or otherwise interfere with security or authentication features, robot exclusion headers or other measures we use to restrict access to the Services. We reserve the right to suspend, disable or terminate your account at any time and without prior notice if we determine that you have violated any part of these Terms.

ARTICLE 14 — AGENTS

14.1 This section ("Agent Terms") applies if you use, permit, enable or allow an Agent to access, use or interact with the Services. "Agent" means any software or service that takes autonomous or semi-autonomous actions on behalf of or at the request of a person or entity, and which may be operated on behalf of or with the assistance of a person's device without direct supervision.

14.2 An Agent may not access, use or interact with the Services unless it identifies itself as such at all times and strictly complies with the requirements in Article 14.4 below. Furthermore, an Agent may not access, use or interact with the Services if we have requested that the Agent refrain from accessing, using or interacting with a service.

14.3 We may, including through technical measures, restrict whether and how an Agent accesses, uses and interacts with the Services.

14.4 Agents must: (i) indicate in all HTTP/HTTPS requests that the request originates from an Agent and disclose the Agent's name by including the following in the user-agent string of the request: "Agent/[agent name]"; (ii) not conceal or disguise that access, use or interactions originate from an Agent, such as by (a) mimicking human behaviour and interaction patterns, or (b) completing or circumventing CAPTCHAs or other measures designed to distinguish computer use from human use; (iii) truthfully answer any questions or prompts intended to establish whether interactions originate from a human or a computer; (iv) not circumvent or otherwise avoid measures designed to block, restrict, modify or control whether and how Agents access, use or interact with the Services.

ARTICLE 15 — TERMINATION

We may terminate this agreement or your access to the Services (or any part thereof) at any time, at our sole discretion and without prior notice, and you will remain liable for all amounts due up to and including the date of termination.

The following sections will survive termination: Intellectual Property, Feedback, Termination, Disclaimer of Warranties, Limitation of Liability, Indemnification, Severability, Waiver, Entire Agreement, Assignment, Governing Law, Privacy Policy, and any other provisions that by their nature should survive termination.

ARTICLE 16 — DISCLAIMER OF WARRANTIES

Information presented on or through the Services is provided solely for general informational purposes. We do not guarantee the accuracy, completeness or usefulness of this information. Any reliance you place on such information is strictly at your own risk. We disclaim all liability and responsibility arising from any reliance placed on such material by you or any other visitor to the Services.

UNLESS EXPRESSLY STATED OTHERWISE BY TINY FEET, THE SERVICES AND ALL PRODUCTS OFFERED THROUGH THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" FOR YOUR USE, WITHOUT ANY REPRESENTATION, WARRANTY OR CONDITION OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING ALL IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, DURABILITY, TITLE AND NON-INFRINGEMENT. WE DO NOT GUARANTEE THAT YOUR USE OF THE SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE OR ERROR-FREE. NOTHING IN THIS SECTION AFFECTS YOUR MANDATORY STATUTORY RIGHTS AS A CONSUMER UNDER UK LAW, INCLUDING YOUR STATUTORY RIGHTS UNDER THE CONSUMER RIGHTS ACT 2015 IN RESPECT OF GOODS THAT ARE OF SATISFACTORY QUALITY, FIT FOR PURPOSE AND AS DESCRIBED, WHICH CANNOT BE EXCLUDED OR LIMITED.

ARTICLE 17 — LIMITATION OF LIABILITY

TO THE FULLEST EXTENT PERMITTED BY LAW, IN NO EVENT SHALL TINY FEET, OUR PARTNERS, DIRECTORS, OFFICERS, EMPLOYEES, AFFILIATES, AGENTS, CONTRACTORS, SERVICE PROVIDERS OR LICENSORS, OR THOSE OF SHOPIFY AND ITS AFFILIATES, BE LIABLE FOR ANY INJURY, LOSS, CLAIM, OR ANY DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, SPECIAL OR CONSEQUENTIAL DAMAGES OF ANY KIND, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, LOSS OF REVENUE, LOSS OF SAVINGS, LOSS OF DATA, REPLACEMENT COSTS OR SIMILAR DAMAGES, WHETHER BASED IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY OR OTHERWISE, ARISING FROM YOUR USE OF THE SERVICES OR PRODUCTS PURCHASED VIA THE SERVICES, OR FOR ANY OTHER CLAIM RELATED IN ANY WAY TO YOUR USE OF THE SERVICES OR A PRODUCT, INCLUDING BUT NOT LIMITED TO ANY ERRORS OR OMISSIONS IN CONTENT, OR ANY LOSS OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF THE USE OF THE SERVICES OR ANY CONTENT (OR PRODUCTS) POSTED, TRANSMITTED OR OTHERWISE MADE AVAILABLE VIA THE SERVICES, EVEN IF ADVISED OF THE POSSIBILITY THEREOF.

NOTHING IN THESE TERMS EXCLUDES OR LIMITS OUR LIABILITY FOR DEATH OR PERSONAL INJURY CAUSED BY NEGLIGENCE, FRAUD OR FRAUDULENT MISREPRESENTATION, PRODUCT LIABILITY UNDER APPLICABLE UK LAW, OR ANY OTHER LIABILITY THAT CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE UK LAW.

ARTICLE 18 — INDEMNIFICATION

You agree to indemnify Tiny Feet, Shopify and our affiliates, partners, officers, directors, employees, agents, contractors, licensors and service providers against all losses, damages, liabilities or claims, including reasonable legal costs, owed to third parties as a result of or arising from (1) your breach of these Terms and Conditions or the documents referenced therein, (2) your breach of any law or the rights of any third party, or (3) your access to and use of the Services.

We will notify you of any claim eligible for indemnification, provided that a failure to notify you promptly will not relieve you of your obligations, unless you are materially prejudiced as a result. We may control the defence and settlement of any such claim at your expense, including the choice of legal representation, but will not settle any claim requiring non-monetary obligations from you without your consent (which shall not be unreasonably withheld). You will cooperate with the defence against any claims, including by providing relevant documents.

ARTICLE 19 — SEVERABILITY

If any provision of these Terms and Conditions is found to be unlawful, void or unenforceable, that provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed severed from these Terms and Conditions, without affecting the validity and enforceability of the remaining provisions.

ARTICLE 20 — WAIVER; ENTIRE AGREEMENT

Our failure to exercise or enforce any right or provision of these Terms and Conditions shall not constitute a waiver of that right or provision.

These Terms and Conditions and any policy documents or business rules we publish on this site or in relation to the Services constitute the entire agreement and understanding between you and us and govern your use of the Services, and supersede all prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms and Conditions).

Any ambiguities in the interpretation of these Terms and Conditions shall not be construed against the drafting party.

ARTICLE 21 — ASSIGNMENT

You may not transfer, delegate or assign this Agreement or your rights or obligations under these Terms without our prior written consent, and any attempt to do so shall be void. We may transfer, assign or delegate these Terms and our rights and obligations without your consent or notice.

ARTICLE 22 — GOVERNING LAW

These Terms and Conditions and any separate agreements whereby we provide services to you shall be governed by and construed in accordance with the laws of England and Wales, excluding its conflict of law rules. Disputes shall be submitted to the exclusive jurisdiction of the courts of England and Wales, provided that, if you are a consumer, nothing in this section deprives you of the protection afforded by mandatory provisions of the law of the country in which you reside, and you may also have the right to bring proceedings in the courts of your own country of residence.

ARTICLE 23 — HEADINGS

The headings used in this agreement are included for convenience only and shall not affect these Terms.

ARTICLE 24 — CHANGES TO THE TERMS AND CONDITIONS

You can review the most current version of the Terms and Conditions at any time on this page.

We reserve the right to update, change or replace any part of these Terms and Conditions at our sole discretion by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. We will notify you of any material changes to these Terms in accordance with applicable law, and such changes will take effect on the date specified in the notice. Your continued use of or access to the Services following the posting of any changes to these Terms and Conditions constitutes acceptance of those changes.

ARTICLE 25 — CONTACT DETAILS

Questions about the Terms and Conditions can be sent to info@tinyfeetstore.com.

Our contact details are as follows:

Tiny Feet
info@tinyfeetstore.com